Installing Station Manager

  • Updated on Apr 19, 2024
  • Published on May 29, 2023
  • 6 minute(s) read
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Installation of Station Manager includes both the client and server components installed on a single computer, with the current user belonging to the Station Manager Administrators user group.

Station Manager can be installed by a Triton Digital Implementation Specialist, Project Manager, or support agent, or you can install it yourself. However, do not install Station Manager on your own without first discussing it with your Triton Digital Solutions Specialist or Client Success Manager.

Important!
  1. It is critical that your Windows operating system has been updated with all available updates. The installer might fail if your Windows installation is not fully up-to-date.
  2. Ensure the IP addresses mentioned in Firewall Settings are open!
  3. See the recommendations under Antivirus Settings.

Service Calls and Ports

Before you install Station Manager 5, ensure the ports described below are open and able to receive the services called from the listed URLs.

Station Manager 5.2.5+

The following services are called from port 443:

  • https://clientservices.streamtheworld.com/api/sm/config
  • https://clientservices.streamtheworld.com/api/stationmanager-system-info
  • https://clientservices.streamtheworld.com/api/stationmanager-station-auth
  • https://clientservices.streamtheworld.com/api/stationmanager-events
  • https://clientservices.streamtheworld.com/services/1.0/notificationManager
  • https://clientservices.streamtheworld.com/api/sm/versions

Station Manager 5.0 - 5.24

The following services are called from port 80:

  • http://clientservices.streamtheworld.com/api/sm/config
  • http://clientservices.streamtheworld.com/api/stationmanager-system-info
  • http://clientservices.streamtheworld.com/api/stationmanager-station-auth
  • http://clientservices.streamtheworld.com/api/stationmanager-events
  • http://clientservices.streamtheworld.com/services/1.0/notificationManager
  • http://clientservices.streamtheworld.com/api/sm/versions

Station Manager 4

The following services are called from port 80:

  • http://clientservices.streamtheworld.com/api/stationmanager
  • http://clientservices.streamtheworld.com/api/stationmanager-system-info
  • http://clientservices.streamtheworld.com/api/stationmanager-station-auth
  • http://clientservices.streamtheworld.com/api/stationmanager-events
  • http://clientservices.streamtheworld.com/services/1.0/notificationManager


Download Station Manager

Download the latest release of Station Manager.

If you are looking for a specific release of Station Manager, see the download links in the Release Notes,

Installed File Locations

When you install Station Manager, files are placed in the usual locations for software installations on Windows, including:

  • C:\Program Files (x86)\Triton Digital
  • C:\ProgramData\Triton Digital

Log Files

You might be asked to provide log files if you consult Triton Digital Customer Support for troubleshooting. The location of the relevant log files for Station Manager 5 on 64 bit Windows installations is:

  • C:\Program Files (x86)\Triton Digital\Station Manager\Server\Data\logs

You can quickly generate a ZIP file of the log files, which is the preferred way to send them to the support. (See Diagnostics.) For more information on troubleshooting Station Manager, see the Triton Digital Support Center.

Performing an Upgrade from Station Manager 4/4.5

Use this process when you are upgrading from Station Manager 4 or 4.5 and you want to keep its audio settings and RAS Adapter chain. Station Manager 4/4.5 should be running, and you should have the Station Manager 5 installer already downloaded to your computer.

To upgrade from Station Manager 4/4.5 to Station Manager 5:

First, run the migration script:

  1. Download the following script file to a convenient folder on the computer running Station Manager 4/4.5 (such as Downloads or Desktop):
    https://provisioning.tritondigital.com/station-manager/migratesmconfig.bat 
  2. Double-click the script file to run it.
  3. Click Yes on the confirmation screen that appears.
    sm5-install-approve-script
  4. Once the script has run, check the status in the PowerShell window.
    • Success: Configuration for all components was successful.
    • Warning: Some components could not be migrated. If you have not configured CuePoint Delay or RAS Adapter, then it is safe to ignore this warning.
    • Error: If you receive this status message, confirm that Station Manager 4/4.5 is installed on the computer. If it is, this indicates a different problem; please contact Triton Digital Customer Support.sm5-install-script-results
  5. If the script run was successful, you can delete the script file.

Now install Station Manager 5:

  1. With Station Manager 4/4.5 running, stop the server in the Server Navigator. Leave the Station Manager client running.
    SM5-install-stop-sm4-server
  2. Double-click the Station Manager 5 installer file to begin the installation.
  3. If Microsoft Defender prevents the installer from running, click More info and then Run Anyway.
    sm5-install-WinDefender
  4. Click Install when the Station Manager Setup screen appears. Follow the on-screen instructions through the setup wizard. When you get to the Custom Setup section, click Next (i.e., make no custom settings).
    sm5-install-splash-custom
  5. A "Files in Use" message will appear. Select Close the application and attempt to restart them, and click OK to continue.
    sm5-install-files-in-use
  6. A message appears asking if you want to remove all Station Manager client files and settings. Select Yes. (This is optional; there is no harm in selecting No.)
    sm5-install-remove-all-client-files
  7. A message appears asking if you want to remove all Station Manager server files and settings. Select No.
    sm5-install-remove-all-server-files
  8. In the final window of the Setup wizard, click Finish.
    sm5-install-finish

Station Manager 5 is now installed. Double-click the application to start it, and accept the license agreement.

Before using Station Manager you need to add your station(s).

Performing a New/Clean Installation of Station Manager 5

Use this process to create a new installation of Station Manager (or a clean re-install after a full uninstall) on a Windows 10 or Windows 11 computer. If doing a re-install, begin by uninstalling Station Manager, then follow the steps below.

To do a full NEW installation of Station Manager:
  1. Double-click the installer file to begin the installation.
  2. If Microsoft Defender prevents the installer from running, click More info and then Run Anyway.
    sm5-install-WinDefender
  3. Click Install when the Station Manager Setup screen appears. Follow the on-screen instructions through the setup wizard. When you get to the Custom Setup section, click Next (i.e., make no custom settings).
    sm5-install-splash-custom
  4. Continue through the setup wizard until the installation is complete.
  5. You might be prompted to restart your computer. If so, restart your computer to complete the installation process.
  6. Finally:
    1. Add your stations to Station Manager.
    2. Configure your audio input.
    3. Configure metadata.

Performing a Rebuild Installation of Station Manager 5

Use this procedure when you are doing a rebuild of Station Manager 5 after a hardware replacement or upgrade, or a rebuild and upgrade from Station Manager 4/4.5 after a hardware replacement or upgrade. This procedure is similar to Performing a New/Clean Installation of Station Manager 5 (above) but it assumes you are already familiar with Station Manager and includes some extra details at the end. Be sure that your replacement or upgraded hardware meets the Station Manager technical requirements.

To do a REBUILD installation of Station Manager:
(1) Copy metadata file from old machine
  1. On the old machine, navigate to this file:
    If Station Manager 5: C:\Program Files (x86)\Triton Digital\Station Manager\Server\Data\Config\Local\RasAdapter.xml
    If Station Manager 4/4.5: C:\Program Files (x86)\StreamTheWorld\StationManager Server\AddInsData\rasadapter\RasAdapter.xml
  2. Copy the RasAdapter.xml file to an external device or location, such as a cloud storage service or a portable USB drive.
(2) Install Station Manager on the new machine
  1. Download the installer file onto the new machine.
  2. Double-click the installer file to begin the installation.
  3. If Microsoft Defender prevents the installer from running, click More info and then Run Anyway.
    sm5-install-WinDefender
  4. Click Install when the Station Manager Setup screen appears. Follow the on-screen instructions through the setup wizard. When you get to the Custom Setup section, click Next (i.e., make no custom settings).
    sm5-install-splash-custom
  5. Continue through the setup wizard until the installation is complete.
  6. You might be prompted to restart your computer. If so, restart your computer to complete the installation process.
(3) Add Your Stations:
  1. Log in to the Triton Consoleto get your station login information:
    1. From the Streaming menu, select Stream Configuration.
    2. Locate your station in the Navigator on the left, and expand/select it.
    3. Look in the Station Information section and make a note of your station name and password.
      Rebuild-console-info
  2. Open Station Manager.
  3. In the Station Manager tab (upper left), click Add (lower right).
  4. In the Station Properties dialog box that appears, enter the station name exactly as it appears in the Triton Console (always all UPPERCASE) and the password from the Triton Console.
  5. Click OK,
  6. Repeat the above for any other stations you run through Station Manager.
    Rebuild-add-station

For more information, see Working with Stations.

(4) Configure Audio Input:
  1. In the Station Manager Media Encoder tab (upper left), click the Devices button for the station or mount you want to configure. The Devices dialog box appears.
  2. Select the desired audio device in the drop down menu.
  3. Click OK.
    SM5_Tab_media-encoder-DEVICES-rebuild

For more information, see Working with Mounts and Capture Devices.

(5) Reinstall Metadata file:
Metadata configuration is a complex process that is handled by Triton Digital during your initial on-boarding. If you need changes made to your metadata configuration, contact Triton Digital Customer Support. However, the steps below involve migrating your existing metadata setup, so you can do this without involving Customer Support.
  1. Locate the copy of the RasAdapter.xml file that you made in part 1, above.
  2. On the new machine, move the file to the following folder location:
    C:\Program Files (x86)\Triton Digital\Station Manager\Server\Data\Config\Local\RasAdapter.xml

For more information, see Metadata.

Uninstalling

To uninstall Station Manager, use the windows Settings "Apps & features" tool.

To uninstall Station Manager:

  1. Open the Apps & features tool on the Windows Settings Panel.
  2. Locate and select Station Manager in the list of installed programs.
  3. Click Uninstall.
    • If you are asked to confirm that you want to remove all of the Station Manager client files, click Yes.
    • If you are asked to confirm that you want to remove all of the Station Manager server files, click Yes.