Only Broadcast Administrators and Broadcast Managers have access to Triton User Management.
Also see:
User Management Reach and Access:
User management for Omny Studio is handled separately. See Omny Studio User Managment.
User management for TAP is handled in TAP Settings, but is linked to the Triton User Management application described in this article.
User management for Webcast Metrics is currently handled by Triton Digital Customer Support.
Due to Sarbanes-Oxley (SOX) compliance regulations, Triton Digital cannot create or manage local users on your streaming platform once we have created a Super Admin for your broadcaster, market, or station. Only that organization's Super Admin (or a Super Admin at a higher level within the broadcaster) can create a new user.
User management for Triton Digital advertising, streaming, and measurement products is conducted in the Triton Settings User Management application. This replaces the former user management components from the Triton Console.
Tasks you can perform in Settings: User Management include:
Create a user for the Console, Podcast Metrics, and Triton Settings. Creation of users for other Triton Digital applications and services will come in a later release.
Create a Triton user that is necessary for the creation of a TAP user in TAP Settings.
Edit the settings for an existing user, including:
Reset password.
Change role.
Add or change custom access.
Delete or Disable a user.
View the audit logs for a user.
Creating a User
The Triton User Management application only includes roles for the Console, Podcast Metrics, Triton Settings and the general Triton user that is needed before creating a TAP user or WCM user. Roles for other Triton Digital applications will appear in a later release.
The essential steps for creating a new user are:
Create the user and assign roles.
Set custom content access for each role as applicable.
To add a new user:
On the Users page of the User Management application, click + Create User.
On the New User page, enter the user’s information in the User details section:
Timezone is for the timezone of the user. User timezone is used in several places across Triton applications and services, such as when scheduling saved queries in forecasting and Metrics, and when converting UTC data to the user’s timezone.
Click Assign Owner to open a panel where you select the publisher, sub-publisher, or the publisher region or market, that the user belongs to. (You cannot assign a station as the user’s owner.)
Tip: Unless your organization has markets across different countries, the best practice for assigning owner is to assign the top level publisher as the owner for the user.
Select the applicable roles in each of the application categories that you wish to create for the user.
Depending on your role, not all roles will be available for you to select. (Currently, you can only select the user’s role for Podcast Metrics, Settings, and the general Triton user for TAP. More application categories are coming soon.)Podcast Metrics, Settings, and TAP:
Broadcaster Admin
Broadcast Manager
Engineer
External User
Internal User
None (select this if you are only creating the user for TAP; finish creating up the TAP user in TAP Settings)
Important! Set the Content Access rule for the user.
No access: the user cannot access any publishers,
Publisher access: the user can access all sub-publishers, markets, and stations/podcasts for the owner publisher. Typically, you will choose this content access role for most users.
Custom access: the user can only access the sub-publishers, markets, and stations/podcast that you choose. Click Edit Content Access to choose the access for the user.
When finished, click Create user.
The new user will receive an email from Triton Digital inviting them to activate their account by setting a password. The user’s status is set to Pending until they activate the account.
In order for the user to have access to Station Tag and/or Ad Separation settings, the user must have the role of Broadcast Administrator or Broadcast Manager. For more information, see Triton User Roles Matrix.
Also see: Resetting a Password
Editing Users
To edit a user’s information, select Edit user from the user’s Options menu in the users list.
You can change all settings for the user except their email address (which also functions as their login username). If you must change a user’s email address, delete or disable the user and create a new one using the new email address.
Deleting Users
Also see: Disabling and Re-enabling Users.
Only Broadcast Administrators can delete users.
To delete a user, select Delete user from the user’s Options menu (in either the users list or the user’s profile page).
Once you delete a user you will no longer have access to their audit log.