How Can I Contact You About Finance and Accounting Matters?
Contract & billing inquiries: billing@tritondigital.com
Customer account status and payments inquiries: ar@tritondigital.com
Ad revenue, payouts inquiries: adrev.accounting@tritondigital.com
Supplier invoices and payments requests: ap@tritondigital.com
Urgent matters
Please note our month-end cycle runs on the first five working days of the month. Only urgent matters will be handled during that time.
When Should I Expect Payment for my Ad Revenue Share?
Publisher revenue share payments are issued monthly, typically during the third week of each month. Processing timelines may vary due to internal accounting cycles, and in some cases, payments may be processed in the first week of the following month.
The following minimum payment thresholds apply for payment release:
Check (US and Canada only): USD $25.00
Electronic Fund Transfer (EFT): USD $500.00
Why Am I Not Receiving Full Payment for My Monthly Revenue Share?
According to section 2.2 of your agreement, publisher revenue shares are paid out once Triton receives payments from DSPs/Buyers. DSP payment windows can fluctuate between 60 to 120+ days, and we pay within 30 days of receiving the full payment from the buyers.
What Are the Different Reports Sent by Triton?
Reports | Description | Timing |
|---|---|---|
Revenue share | Monthly revenue (excluding IVT) + breakdown | Around the 16th of the month |
Payment remittance | Detailed breakdown related to recent payment sent by Triton | Payments are typically issued by the end of the third week of each month, with processing occasionally extending into the first week of the following month. Please allow 2 business days to receive your remittance advice once payment has been issued. |
Vendor account details | Statement showing status of revenue (paid out or outstanding) and total remaining balance | Around end of week 3 to early week 4th of the month, together with the payment remittance. |
How Can I Match Payments to Revenues?
You can use the document number field of your report as a reference to identify the DSP (demand side platform) and the month in question. It will be referenced in both your revenue share report and your payment remittance report. The format is as follows: DSP/year month – sequence number. Example: AM/202304-1234.
Please also note that Triton acts as an agent, not a principal or guarantor, and that while we work closely with DSPs, we are not responsible for unpaid amounts by buyers.
How Do I Read the Revenue Share Report?
In the summary page of the report, you see DSP with their abbreviations on the left side, and on the right side there is a pivot table that shows your media revenue information by DSP and month.
In the details page, you can find all your transactions lines, impressions, gross amount and net amount. You may also search by date, DSP/deal ID, and so on.
What is the Vendor Account Details Report?
The vendor account detail is a statement showing the media revenue that we owe to the publisher and the total remaining amount that we owe. To read it, you may refer to the document number field as follows: DSP/year month – random number.
In the Open column, no means it is already paid. If Open is yes, the media revenue is not yet paid to you. It will be paid once it is collected by Triton from the DSP.