The Triton Digital Customer Support and Implementation teams use TeamViewer to access your computer for support and installation purposes. It can also be used to configure your live-stream encoding machine, as well as for troubleshooting and other support work.
By default, each time you grant Triton Digital access via TeamViewer it is a one-time access; TeamViewer will not allow the same credentials to access your machine again, so you must go through the process of establishing and sharing one-time credentials with Triton Digital whenever we need to work on your system. You have the option (recommended) of creating and sharing a reusable password with Triton Digital, which means less hands-on work and back-and-forth messaging on your part when we need to work on your system.
Download and install
Download and install TeamViewer for Windows following the instructions and the download link from TeamViewer.
Note: choose the "Default installation."
Once TeamViewer is installed, it should launch itself. (If not, then launch it yourself.)
Allowing one-time access
In the "Allow Remote Control" section you will see a one-time nine-digit ID number and a password.
Send that ID number and the password to Triton Digital Customer Support/Implementation. This will allow us to access your computer while TeamViewer is running.
When your work session with Triton Digital is finished, close Team Viewer. Once it is closed, the access you granted is no longer valid and you will have to repeat this process if we need to access your computer again.
Creating a reusable password (recommended)
To avoid the hassle of always generating a new password and sending it to Triton Digital, create a reusable password. Note that Triton Digital will only be able to access your machine when TeamViewer is running.
To create a reusable password:
Start TeamViewer.
On the "Hamburger" (Options) menu select Extras, then Options.
On the Options menu, select Advanced.
On the Advanced panel, click Show Advanced Options.
Scroll down to the Personal password section.
Enter and confirm a new password.
Click OK to exit the Advanced Options panel.
Send the new TeamViewer ID and password to Triton Digital.