---
title: "Reset a User's Two-factor Authentication"
slug: "resetting-a-users-two-factor-authentication"
updated: 2026-02-24T14:59:30Z
published: 2026-02-24T14:59:30Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.tritondigital.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Reset a User's Two-factor Authentication

As an Omny Studio administrator, you can reset a user’s two-factor authentication (2FA). If the user belongs to more than one organization, see [Reset 2FA for a User in Multiple Organizations](/user/docs/resetting-a-users-two-factor-authentication#reset-2fa-for-a-user-in-multiple-organizations).

> [!CAUTION]
> Omny Studio strongly encourages you to verify a request from a user to disable their 2FA is legitimate before completing the following steps.

## Reset a User’s 2FA

Follow these steps for a user who belongs to a single Omny Studio organization. If the user belongs to more than one organization, see [Reset 2FA for a User in Multiple Organizations](/user/docs/resetting-a-users-two-factor-authentication#reset-2fa-for-a-user-in-multiple-organizations).

1. Go to your Organization’s user settings and find the user you need to reset.

![](https://cdn.document360.io/7124b381-0a94-401a-abbd-9df9c4ea5dff/Images/Documentation/43be5739-3281-4fc1-9083-ae62a5cd2abf.png)

> [!NOTE]
> You can easily tell which users have enabled 2FA and which haven't, by looking at the **lock icon** on the user management page.
2. Select **Disable two-factor authentication** from the menu.

![](https://cdn.document360.io/7124b381-0a94-401a-abbd-9df9c4ea5dff/Images/Documentation/2c41b63e-f857-4d80-9bae-903e9ea42c7c.png)
3. The user is now able to reset their own 2FA by following[these steps](/user/docs/enabling-two-factor-authentication-2fa).

## Reset 2FA for a User in Multiple Organizations

If the user is a part of more than one organization, you will need to contact [support@omnystudio.com](mailto:support@omnystudio.com)in order to reset their 2FA.

![](https://cdn.document360.io/7124b381-0a94-401a-abbd-9df9c4ea5dff/Images/Documentation/597cddb5-807d-417c-a8a2-cf2f13175db2.png)

To contact Omny Support and request a 2FA reset, please follow these steps as an organization-level user:

1. Email [support@omnystudio.com](mailto:support@omnystudio.com). Please include "*the user account email address is X, please disable 2-Factor Authentication on this account*".
2. Omny support will remove 2FA from the user account.
3. The user can then use their email address and password to access Omny from [omnystudio.com/login](https://omnystudio.com/login).
4. If your [organization requires users to have 2FA](/user/docs/requiring-users-to-enable-two-factor-authentication-2fa), the user will be prompted to follow the steps to create a 2FA registration.