---
title: "On-premises installation FAQs"
slug: "on-premises-installation-faqs"
updated: 2025-06-25T19:56:13Z
published: 2025-06-25T19:56:13Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.tritondigital.com/llms.txt
> Use this file to discover all available pages before exploring further.

# On-premises installation FAQs

> FAQs for on-premises recording agent installations

Most of the time, installation of the on-premises recording agents goes smoothly but here are a few FAQs people have encountered.

#### **Selecting an audio source causes the application to crash**

The installer has been downloaded, and run successfully but selecting an input device causes the application to crash.

![](https://cdn.document360.io/7124b381-0a94-401a-abbd-9df9c4ea5dff/Images/Documentation/85ae56fc-d6fe-4b71-8956-7694adb0c2db.png)

When this happens there's usually one of two things that can be causing the application to crash.

1. The microphone might not be installed correctly

**Solution:**Check that the microphone works and re-install the microphone if required.
2. The application doesn't have the required permissions to use the microphone

**Solution:**On newer versions of Windows, the `Microphone access` setting needs to be enabled for the installer to use the microphone. This varies for Windows versions but if you go to**Settings -> Privacy & security -> Microphone**, the `Microphone access` setting needs to be turned on. This will allow the installer to use the microphone when selected. For the most up-to-date instructions on this, you can refer directly to Microsoft's guide as found [here](https://support.microsoft.com/en-us/windows/turn-on-app-permissions-for-your-microphone-in-windows-10-94991183-f69d-b4cf-4679-c98ca45f577a#:~:text=Here%27s%20how%3A%201%20Select%20Start%20%3E%20Settings%20%3E,the%20settings%20for%20each%20app.%20...%20See%20More.).

![](https://cdn.document360.io/7124b381-0a94-401a-abbd-9df9c4ea5dff/Images/Documentation/2e1423da-2e68-44f0-adab-1441d4a82f5b.png)

#### **Can I install multiple on-premises agents on one machine?**

You can install multiple on-premises agents on a single machine but we strongly recommend they have multiple input devices. If they’re all using a single input device, it might just be better to use a single agent.

#### **Can I install the same on-premises agent multiple times on the same machine?**

An on-premises agent can only be installed once on the same machine. Clicking on the `install` button multiple times will just remove the existing service and re-install it.

#### **Can an on-premises agent be installed multiple times on different machines?**

We strongly advise against this type of setup. This can cause issues as the recording agent on both machines will try to create recordings in a schedule and will generate alerts. When a duplicate on-premises agent is identified, it will need to be removed to avoid additional difficulties.

If you have any problems with installation, please contact [support@omnystudio.com](mailto:support@omnystudio.com)