--- title: "Contact Support" slug: "contact-support" updated: 2025-12-03T16:43:29Z published: 2025-12-03T16:43:29Z canonical: "help.tritondigital.com/contact-support" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.tritondigital.com/llms.txt > Use this file to discover all available pages before exploring further. # Contact Support > [!CAUTION] > **If you have a revenue-affecting EMERGENCY (stream down, loss of revenue, listener experience problem, ads not delivering, etc.) please follow our** [**Emergency Support Procedure**](/docs/contact-support#emergency-support-procedure)**.** We are here to help, so let’s begin by determining which team is the right one for you to contact. ****I have an inquiry about ad revenue generated using Triton Services.**** Please email our Ad Revenue team at [adrev.accounting@tritondigital.com](mailto:adrev.accounting@tritondigital.com) for your inquires about your ad revenue. For further information, please see the [Finance/Accounting FAQ](/user/docs/contact-finance-accounting) page. ****I have a question about my Triton Digital invoice.**** Please email our Finance team at [billing@tritiondigital.com](mailto:billing@tritiondigital.com) for any question relating to your invoice. For further information, please see the [Finance/Accounting FAQ](/user/docs/contact-finance-accounting) page. ****I am from an SSP/DSP/DMP/CDP, or a platform integrated via a Triton API.**** Please start by opening a ticket on the [Help for Partners](/user/docs/help-for-partners) page. ****I am an Ad Agency/Buyer/Sales House.**** Please email our Market Operations team at [marketops@tritondigital.com](mailto:marketops@tritondigital.com) for all your inquiries. ****I am an Omny Studio user.**** [See this article](/user/docs/contact-omny-support) for how to contact Omny Support. ****I need help with an issue other than the ones listed above.**** Please email our technical support team at [supportdesk@tritondigital.com](mailto:supportdesk@tritondigital.com) for [routine assistance](/docs/contact-support#routine-assistance). ****I need a mailing address for Triton Digital.**** Triton operates around the world. To reach us for general issues not related to customer assistance, see [Connect - Contact Us](https://tritondigital.com/connect/contact-us). ## Routine Customer Assistance Send your inquiries to [supportdesk@tritondigital.com](mailto:supportdesk@tritondigital.com) and our team will do its best to address your issues in a timely manner. Help us help you faster by following these simple principles when contact our Support team: - Describe your issue in as much detail as possible. Providing the following information helps us understand your issue better and provide more efficient resolution: - Exact date and time of the issue. - Frequency of the issue (once/intermittent/frequently/all the time). - Screenshots if applicable. - Links if applicable. - Listener IP. - Any supporting data you may have. - Steps to reproduce the issue. - Please create **one ticket per issue**; if you have two or more issues, create a separate ticket for each one. Keeping multiple issues separate will enable us to route your various issues to the right people and will lead to faster resolution. ## Emergency Support Procedure Triton offers emergency support on a 24/7 basis for customers who have a revenue-affecting emergency or want to escalate a revenue-affecting issue. If: - Your stream is down, - Your listener experience is affected, - Your ads are not delivering, or - You have any other revenue affecting emergency… Please use one of the emergency support procedures described below. ### Emergency Email **This is the best way to get emergency support.** Send your emergency inquiry to [**emergency@tritondigital.com**](mailto:emergency@tritondigital.com) and an agent will reply to your ticket within 60 minutes. Please do not “CC” the routine customer assistance email when using this emergency procedure. Doing so creates a duplicate ticket in our system, which we will need to manage, taking precious time away from our ability to help you with your emergency. #### Optional Emergency Voicemail As an alternative to the emergency email, call the phone line for your region and leave a recorded message that includes who you are, your company name, and a phone number where you can be reached. An agent will call you back within 60 minutes. **Global Triton Digital phone numbers** North America: 1 800-939-9413 or +1 514-448-4038, plus extension 2699. Global**:** Use the appropriate number from the table below, plus extension 2699. If your country is not listed below, please call +1 514-448-4038, then extension 2699. | Country | Support Number | | --- | --- | | Argentina | 0800-666-2595 (toll-free) plus extension 2699. | | Australia | +61-2 9052 0888 (Sydney) 1-800-985-106 (elsewhere; toll-free) | | Brazil | 0-800-020-3398 (toll-free, mobile) | | Canada | 1 866-448-4037 (toll-free) | | Costa Rica | 0800-542-5450 (toll-free) | | Colombia | 01800-518-9222 (toll-free) | | Croatia | +44 20 3885 0351 | | Czech Republic | +44 20 3885 0351 | | Germany | +44 20 3885 0351 | | India | 000-800-050-1525 (toll-free) | | Ireland | +44 20 3885 0351 | | Italy | +44 20 3885 0351 | | Jakarta | +62-21-50851370 | | Malaysia | 1-800-81-7272 (toll-free) | | Mexico | 01-800-681-8229 (toll-free) | | Netherlands | +44 20 3885 0351 | | Peru | 0800-78421 (toll-free | | Portugal | +44 20 3885 0351 | | Singapore | +65 3158 6184 (local) 800-492-2388 (toll-free) | | South Africa | 080 098 3667 (toll-free) | | Spain | +34-900 999 492 (toll-free) | | Sweden | +44 20 3885 0351 | | Switzerland | +44 20 3885 0351 | | Turkey | +90-850-390 7533 | | United Arab Emirates | 800 032 0305 (toll-free) | | United Kingdom | +44 20 3885 0351 | | United States | 1 800-939-9413 (toll-free) |